I do a fair amount of traveling. Like most business people, I usually fear getting stuck next to someone chatty on an airplane or a train. The last thing I want on a cross-country flight is to have some random person tell me all about their kids and their latest vacation. My motto when traveling: you ignore me, and I’ll ignore you.
However, even with this philosophy, I try to maintain a high level of civility with my seatmates. I will typically say hello, and do whatever I need to do to make their journey comfortable. For example, I carefully watch where I place my elbows and I make sure that my bag doesn’t impede on their space. I’m cordial and friendly, and try to treat others how I want to be treated.
Just this evening, I took a train from New York City back home to Boston. As I boarded the train, I spotted a seat open in one of those 4 seater areas (Amtrak Acela trains have a nice “desk” area where you can sit with three other people). As I was starting to get settled, it became readily apparent that I had just chosen a seat next to Chatty Cathy and her friend. After about 1 minute of listening to how much they loved Rockefeller Center, I high-tailed it to another seat. I said hello to the man in the seat and asked if I could sit in the seat next to him. He smiled, said hello, and I sat down. I immediately apologized for the pizza I had carried onto the train (note to people who bring pungent foods on airplanes: please stop). He laughed appreciatively. And that was that.
Over the next hour and a half, he ignored me, and I ignored him. Traveling bliss. However, on the train you can use your cell phone so it’s hard to ignore the conversation that’s happening two feet from your ears. He heard my conversations, and I heard his. Shortly after our phone calls ended, I took out my laptop to get a little bit of work done. As soon as he saw me do this, he quickly mentioned that he was about to get up. After a brief exchange, we decided to switch seats. We exchanged some small talk, and that was it.
After he came back, I decided to continue our small talk with a more substantive question — and from there we launched into a conversation about our respective businesses. What transpired over the next hour was a conversation that was informative, thought-provoking, and very useful to me. We talked about a broad range of topics and realized that we know a lot of people in common in the startup world.
The specifics of what we talked about aren’t important. But here is what IS important: with a quick and cordial hello a conversation blossomed. We found out that we could actually help each other and potentially do some business together. I learned a bunch, and I’m hoping he did too. I left the conversation feeling both energized and more connected to the business world around me. It didn’t take much to start the conversation — and I’m glad I did.
So next time you’re on a train or plane, say hello to the person sitting next to you. Be cordial and respectful, and listen for cues to figure out whether they want to continue the conversation. You never know where it might lead.
Hey Jeff D: Thanks for saying hello. It was a pleasure to meet you.